Privacy Policy

Welcome to Jet's Pizza. This Privacy Policy explains how Jet's Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, retains, and protects your personal information when you visit our website at jetspizza-delivery.rest, place an order, interact with our services, or otherwise engage with us. We are committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner.

By accessing or using our website, placing an order, creating an account, or otherwise providing us with your personal information, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with the practices described herein, please discontinue use of our website and services immediately.

This Privacy Policy applies to all users of our website located at jetspizza-delivery.rest, our mobile-compatible web interfaces, and any other digital properties owned or operated by Jet's Pizza. This policy is governed by applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations.

1. About Us / Data Controller

Jet's Pizza is an online food ordering and delivery service operating within the United States. For the purposes of this Privacy Policy, the entity responsible for the collection and processing of your personal data is:

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the details provided above or in the "Contact Us" section at the end of this document.

2. Information We Collect

We collect various types of information in connection with the services we provide. The categories of personal information we collect include the following:

2.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Home or delivery address (including street address, city, state, ZIP code)
• Username and password (stored in encrypted form)
• Date of birth (where required for age verification)

2.2 Payment and Financial Information

When you make a purchase through our website, we collect payment-related information necessary to process your transaction. This may include:

• Credit or debit card type (Visa, MasterCard, etc.)
• Last four digits of your card number
• Billing address
• Transaction history and order details

Please note that full payment card numbers are not stored on our servers. All payment transactions are processed through secure, PCI DSS-compliant third-party payment processors. We encourage you to review their privacy policies as well.

2.3 Order and Transactional Information

We collect information about the orders you place, including:

• Items ordered and quantities
• Order preferences, customization requests, and special instructions
• Order history and past purchases
• Delivery instructions and timestamps
• Loyalty points, promotional codes, or discount applications

2.4 Usage and Technical Data

When you visit our website, we automatically collect certain technical and usage information through cookies and similar tracking technologies, including:

• IP address
• Browser type and version
• Operating system and device type
• Pages visited, time spent on pages, and navigation paths
• Referring URLs and exit pages
• Search queries entered on our site
• Date and time of access
• Session identifiers and clickstream data

2.5 Location Data

With your consent, we may collect precise or approximate geographic location data from your device in order to facilitate delivery services, display relevant menus, or estimate delivery times. You may disable location sharing through your device settings at any time; however, doing so may limit certain features of our services.

2.6 Communications Data

If you contact us via email, phone, online chat, or our website's contact form, we may collect and retain the content of those communications, including:

• Messages, inquiries, feedback, or complaints
• Customer support records
• Survey responses and reviews

2.7 Marketing Preferences and Behavioral Data

We collect information about your preferences and interactions with our marketing content, including:

• Email open rates and click-through activity
• Marketing opt-in and opt-out choices
• Favorite items and frequently ordered products
• Responses to promotional campaigns and offers

2.8 Information from Third Parties

We may also receive information about you from third-party sources, such as social media platforms (if you connect your account or interact with our social profiles), third-party analytics providers, advertising partners, and fraud prevention services. This information is combined with data we collect directly from you.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

3.1 Providing and Managing Our Services

• Processing and fulfilling your food orders
• Managing your account and account preferences
• Coordinating delivery logistics and communicating delivery status updates
• Handling customer service inquiries and resolving complaints
• Processing refunds, cancellations, and order modifications

3.2 Payment Processing

• Facilitating secure payment transactions
• Verifying billing information and preventing fraudulent transactions
• Maintaining records of financial transactions as required by law

3.3 Communications

• Sending order confirmations, receipts, and delivery updates via email or SMS
• Responding to your questions, feedback, and customer support requests
• Sending promotional emails, newsletters, and special offers (only where you have provided consent or where permitted by law)
• Notifying you about changes to our services, terms, or policies

3.4 Analytics and Service Improvement

• Analyzing usage patterns to improve the design, functionality, and content of our website
• Conducting market research and customer satisfaction assessments
• Identifying technical issues and optimizing website performance
• Developing new features, menu items, and service offerings

3.5 Marketing and Personalization

• Personalizing your experience by displaying relevant menu recommendations and offers
• Delivering targeted advertising on our website and third-party platforms (subject to your preferences)
• Running loyalty programs and promotional campaigns
• Measuring the effectiveness of our marketing efforts

3.6 Legal Compliance and Security

• Complying with applicable federal and state laws and regulations
• Detecting, preventing, and investigating fraud, unauthorized access, and other illegal activities
• Enforcing our Terms of Service and other agreements
• Responding to lawful requests from government authorities and law enforcement
• Establishing, exercising, or defending legal claims

4. Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds, consistent with applicable United States law and, where applicable, international data protection frameworks:

• Contract Performance: Processing is necessary to fulfill your order and provide you with the services you have requested.
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, improving our services, and direct marketing (where not overridden by your privacy rights).
• Legal Obligation: Processing is necessary to comply with applicable laws, regulations, or judicial orders.
• Consent: Where required, we will obtain your explicit consent before processing your personal information for specific purposes, such as marketing communications or location tracking. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Sharing of Your Information with Third Parties

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information with trusted third parties in the following circumstances:

5.1 Service Providers and Business Partners

We share personal information with third-party vendors and service providers who perform functions on our behalf. These may include:

• Payment processing companies (e.g., credit card processors and payment gateways)
• Delivery logistics and courier service partners
• Website hosting and cloud infrastructure providers
• Email marketing and communication platforms
• Analytics and data intelligence providers (e.g., Google Analytics)
• Customer relationship management (CRM) software providers
• Fraud detection and cybersecurity firms

All third-party service providers are contractually required to handle your information only for the purposes specified and in accordance with our instructions and applicable privacy laws.

5.2 Legal and Regulatory Disclosures

We may disclose your personal information if required to do so by law or in good faith belief that such action is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request
• Protect and defend our rights, property, or safety, or that of our customers or others
• Investigate or take action regarding potential violations of our Terms of Service or illegal activity
• Cooperate with law enforcement investigations

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your personal information is transferred and becomes subject to a different privacy policy.

5.4 Aggregated and Anonymized Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for industry research, analytics, marketing, or other business purposes. This type of sharing does not constitute disclosure of personal information.

6. Cookies and Tracking Technologies

Our website uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your browsing experience, analyze usage patterns, and deliver relevant advertising. Cookies are small text files stored on your device when you visit our website.

6.1 Types of Cookies We Use

You may control cookie preferences through your browser settings or via any cookie consent tool provided on our website. Disabling certain cookies may affect the functionality of our website. For more detailed information about the specific cookies we use and how to manage them, please refer to our Cookie Policy, available on our website.

7. Data Security

We take the security of your personal information seriously and implement a combination of technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Sockets Layer (SSL) / Transport Layer Security (TLS) protocols.
• PCI DSS Compliance: Payment transactions are processed through payment processors that comply with the Payment Card Industry Data Security Standard (PCI DSS).
• Access Controls: Access to personal data is restricted to authorized personnel who require it to perform their job functions. All staff with access to personal data are bound by confidentiality obligations.
• Password Security: User passwords are stored using strong one-way hashing algorithms and are never stored in plain text.
• Regular Security Audits: We conduct periodic security assessments, vulnerability scans, and penetration testing of our systems.
• Data Minimization: We collect only the minimum amount of personal information necessary for the purposes described in this policy.
• Incident Response: We maintain a data breach response plan and will notify affected individuals and relevant regulatory authorities in accordance with applicable law in the event of a security breach affecting your personal information.

While we implement these measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to taking all reasonable steps to protect your personal data.

8. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information. We respect and honor these rights as described below:

8.1 Rights Under the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA)

If you are a California resident, you have the following rights under the CCPA/CPRA:

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the business or commercial purposes for collection, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request deletion of personal information we have collected about you, subject to certain exceptions (e.g., where we are required to retain it by law or where it is necessary to complete a transaction).
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising purposes. We do not sell personal information as traditionally defined; however, if any of our practices are deemed to constitute a "sale" or "sharing," you may exercise this right.
• Right to Limit Use of Sensitive Personal Information: Under the CPRA, you may have the right to limit our use and disclosure of sensitive personal information to purposes necessary to provide our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, or provide a different quality of service based solely on your exercise of these rights.

8.2 General Privacy Rights (All Users)

Regardless of your state of residence, we extend the following rights to all our users:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may update or correct inaccuracies in your account information by logging into your account or contacting us directly.
• Right to Deletion: You may request that we delete your personal information, subject to applicable legal requirements.
• Right to Data Portability: You may request that we provide your personal information in a structured, commonly used, machine-readable format, where technically feasible.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to Opt-Out of Marketing: You may unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly.

8.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable request to us by:

• Emailing us at: [email protected]
• Visiting our website at: jetspizza-delivery.rest

We will respond to your request within 45 days of receipt. If we require additional time (up to a further 45 days), we will inform you of the extension and the reason within the initial 45-day period. You may designate an authorized agent to submit a request on your behalf; we may require verification of the agent's authority before processing such requests.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, or as required by applicable law. Our general data retention practices are as follows:

After the applicable retention period expires, your personal information will be securely deleted, anonymized, or aggregated so that it can no longer be used to identify you. In some circumstances, we may retain certain information longer if required by law, for the establishment or defense of legal claims, or to resolve disputes.

10. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from children under the age of 13, and we do not direct our services toward minors.

If we become aware that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at [email protected] so that we may take appropriate action.

We comply with the Children's Online Privacy Protection Act (COPPA) and related regulations. Users between the ages of 13 and 17 are only permitted to use our services with verified parental or guardian consent and supervision.

11. International Data Transfers

Jet's Pizza is based in the United States and primarily processes personal information within the United States. However, some of our third-party service providers may be located in, or operate from, other countries. As a result, your personal information may be transferred to, stored in, or processed in countries outside of the United States that may have different data protection laws.

When we transfer personal information internationally, we take steps to ensure that adequate protections are in place, such as:

• Using service providers that comply with applicable data protection standards
• Executing data processing agreements that include appropriate contractual clauses
• Ensuring that recipient countries offer an adequate level of protection for personal data

By using our website and services, you acknowledge and consent to the transfer of your personal information to countries outside of your country of residence, including the United States, where data protection laws may differ from those in your jurisdiction.

12. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Jet's Pizza. This Privacy Policy applies solely to information collected by us through our website and services. We are not responsible for the privacy practices of third-party websites or services and encourage you to review their respective privacy policies before providing any personal information.

Third-party services we may integrate or link to include, but are not limited to, social media platforms, payment processors, maps and location services, and advertising networks. Your interaction with these services is governed by their own terms and privacy policies.

13. Do Not Track Signals

Some web browsers and mobile operating systems include a "Do Not Track" (DNT) feature that signals your preference not to have your online activities tracked across websites. Currently, there is no universally accepted standard for how companies should respond to DNT signals, and our website does not currently alter its data collection and use practices in response to DNT signals.

However, you may opt out of certain forms of tracking through your cookie settings, browser preferences, or by exercising your privacy rights as described in Section 8 of this policy.

14. Marketing Communications and Opt-Out

We may send you promotional emails, newsletters, SMS messages, or push notifications about our products, services, and special offers. We will only send you marketing communications where we have your consent or a legitimate interest to do so, and always in compliance with applicable law, including the CAN-SPAM Act and the Telephone Consumer Protection Act (TCPA).

You have the following options to manage marketing communications:

• Email: Click the "unsubscribe" link included in any marketing email we send you, or contact us at [email protected].
• SMS/Text Messages: Reply "STOP" to any promotional SMS message, or contact us directly.
• Account Settings: You may manage your communication preferences through your online account settings on jetspizza-delivery.rest.

Please note that even if you opt out of marketing communications, we may still send you transactional or service-related messages (e.g., order confirmations, delivery updates, account notifications), as these are necessary to provide our services to you.

15. Filing a Complaint with a Data Protection Authority

If you have concerns about our privacy practices that have not been resolved to your satisfaction after contacting us directly, you may have the right to file a complaint with the appropriate regulatory authority.

15.1 California Residents

California residents who believe that their rights under the CCPA/CPRA have been violated may file a complaint with the California Privacy Protection Agency (CPPA):

15.2 All U.S. Residents — FTC Complaints

Any U.S. resident who believes their consumer privacy rights have been violated may also file a complaint with the Federal Trade Commission (FTC):

We encourage you to contact us first before filing a complaint with a regulatory authority, as we will make every effort to resolve your concerns promptly and fairly.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes to this policy, we will:

• Post the updated Privacy Policy on our website with a revised "Last Updated" date
• Send you an email notification if you have an account with us (where required by law)
• Display a prominent notice on our website for a reasonable period following the update

Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your personal information.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or our privacy practices, please do not hesitate to contact us:

We are committed to resolving any privacy concerns you may have. We will acknowledge receipt of your inquiry promptly and provide a substantive response within the timeframes required by applicable law.